We Make
It Right.

Last Updated: October 15, 2026

At Dutican, every shirt and hoodie is printed with care in the USA. We want you to love what you order.

If something goes wrong, we're here to help.

1. Made-to-Order Products

Our shirts and hoodies are printed after you place your order.

Because each item is made just for you, we do not accept returns or exchanges for:

• Changing your mind

• Ordering the wrong size

• Choosing the wrong color or style

• Entering incorrect custom details

• Not liking a design that matches what was shown when you ordered

Please check your size, color, design, and order details before checkout.

This does not affect your rights if an item arrives damaged, defective, or incorrect.

2. Damaged, Defective, or Wrong Items

If your order arrives damaged, has a printing defect, or is different from what you ordered, we'll make it right.

Please email contact@dutican.com within 30 days of delivery.

Include:

• Your order number

• A short description of the problem

• Clear photos showing the issue

Once we review your request, we'll offer a free replacement or a refund when appropriate.

You won't have to pay for a replacement or return shipping if we made a mistake.

3. Cancellations and Order Changes

We start working on orders quickly so we can ship them as soon as possible.

If you need to cancel or change an order, email contact@dutican.com right away.

We can only cancel or change an order if printing has not started.

Once production begins, we cannot guarantee changes or cancellations.

If we confirm a cancellation before production, we will issue a refund to your original payment method.

4. Size Exchanges

Please check the size chart on each product page before ordering.

Because our products are printed on demand, we cannot offer free exchanges if you ordered the wrong size.

If we sent a size different from the one on your order, contact us. We'll fix the mistake at no extra cost.

5. Refunds

If your refund is approved, we'll send it to your original payment method.

Refunds are usually processed within 5–10 business days after approval, but your bank or payment provider may need more time.

We'll email you when your refund has been processed.

If we cannot make or ship your order, we'll contact you and offer a refund.

6. Lost or Missing Packages

If your package is lost or has not arrived, please contact us at contact@dutican.com.

We'll review the tracking details and help you find out what happened.

If your order is confirmed lost in transit, we'll work with you on a replacement or refund.

Please make sure your shipping address is correct before placing an order.

7. Returning an Item

Please contact us before sending any item back.

Do not mail returns without our approval.

In many cases, clear photos are enough for us to resolve a printing or product issue.

If a return is needed, we'll send you instructions and the correct return address.

8. Shipping Times

We normally print orders within 1–3 days.

Shipping across the United States usually takes 3–6 days after production.

These are estimates, not guaranteed delivery dates.

For more details, please see our Shipping Policy.

9. Contact Us

We're happy to help with any order issue.

DUTICAN — Custom Apparel Printing

Email: contact@dutican.com

Phone: (406) 220-6872

Address:

1001 S MAIN ST STE 600
Kalispell, MT 59901
United States

Please do not send returns to this address unless our support team tells you to.

We want every Dutican order to be a great one. If we make a mistake, we'll work to make it right.

Nothing in this policy limits any rights you have under applicable law.